Career Opportunities

Operations Assistant

Down Under Answers is looking for a dynamic Operations Assistant to become part of our growing team.  Located in Bellevue WA, Down Under Answers is a leading Wholesale Travel Agency that specializes in travel Australia, New Zealand, the South Pacific Islands, Africa and Asia.

Position:                              Operations Assistant

Department:                        Operations

The Operations Assistant position is an important role in the company. You will oversee the production of printing and despatch of travelers documentation as well as assist with the printing of any additional required by other departmenrs. The Operations Assistant is  also responsible for the confirmation process and accuracy of the travelers file.  Duties include confirmation of travel arrangements with international suppliers, checking the accuracy of files, providing confirmations of services to our customers as well as the organization of the travel documents. You will be working alongside our Reservations Team, so you will also have to learn selling techniques and product offerings.

You must have excellent organizational and communication skills and be able to multi-task at a high level.  Being able to adapt to an ever changing workload is imperative.  You will be communicating with suppliers, home-based agents and the in-house office team so excellent phone skills is vital.

This is an excellent position if you are keen to learn about travel destinations around the world.

Duties and responsibilities are, but not limited to:

  • Assisting the Reservations Team with management of travelers files
  • Produce travel documents for our customers in a timely manner
  • Utilize our computer system to ensure files are accurate and up to date
  • Understand Amadeus, our flight reservations system, airline ticketing experience is a bonus
  • Work closely with our International offices to confirm travel arrangements
  • Liaise with our customers to provide follow-up information on travel arrangements

The person we are looking for:

  • Has high level of accuracy and attention to detail while completing tasks in an efficient and timely manner
  • Has the ability to work under pressure and meet deadlines
  • Adapts quickly to ever changing requirements.
  • Has excellent organizational and time management skills, especially during peak periods
  • Can work well in a team environment
  • Has competent mathematical and computer skills, with proficiency in Microsoft Word, Outlook and Excel
  • Has strong communication skills, both written and verbal
  • Has a high level of integrity, self-discipline and a positive attitude
  • Adaptability when learning new systems that range from reservations to payments

Full training is provided but you must be a self-starter – must be able to work with only general direction and use initiative

Please email a detailed resume, cover letter and the date you are available to start to jobs@duatravel.com.

Destination Specialists

Do you have a passion for the South Pacific? Do you possess excellent customer service skills? Can you paint a picture over the phone?

Down Under Answers, a multi-award winning travel wholesaler to Australia, New Zealand and the Islands is looking for a Destination Specialist to assist clients with planning their independent travel arrangements and escorted group travel.

You will be part of a professional team of travel specialists dedicated to choreographing creative and functional vacations. Telephone and email communication skills must be at an optimum. Down Under Answers destination specialists must also possess a flexible attitude, strong esprit de corps and the ability to demonstrate grace under pressure when required.

Comprehensive training is provided on destination and product to those with no prior experience, however travel industry background is preferred. Competitive salary and benefits package included.