Terms & Conditions

Down Under Answers®, LLC (dba “Down Under Answers”) facilitates the purchase by customers (“Customers”) of travel related services, accommodations, transportation, entertainment, recreation and travel packages (collectively, “Travel Related Services”), which Travel Related Services are provided by third party providers (“Service Providers”) unrelated to and having no connection to Down Under Answers.

In utilizing the services of Down Under Answers to book, reserve and pay for Travel Related Services, you, the Customer, agree to be bound by these terms and conditions (“Terms & Conditions”) which describe the terms and conditions by which Down Under Answers will agree to provide its services to Customer.

AGREEMENT

Acceptance: A deposit for a booking constitutes Customer’s acceptance of these Terms & Conditions.

Land Deposit: Bookings require a minimum US$500 deposit per person to hold reservations for land services. Some tours will require a larger deposit and the Customer will be notified if a larger deposit is required at time of booking. Deposits are NON-REFUNDABLE.

Air Payment: In addition to the land services deposit, airline reservations (where requested) must be paid for in full and ticketed to confirm space and guarantee airfare rate. Airfare payment due dates and ticketing due dates are separate, and in addition to the initial deposit and final payment for land services.

Airline regulations require the full name, date of birth and gender for all passengers as it appears on their passports. Customers must provide a copy of each passenger’s passport photo page. A US$150 per ticket change fee, plus any applicable airline fees, will apply for incorrect information due to not having copies of the passport page.

Airfares are not guaranteed until full payment has been received and processed by Down Under Answers. Fares have different terms and conditions, and you will be advised of these at time of booking. Some fares may permit changes upon payment of change fees, penalties and possible additional fare collection. In addition to these fees, Down Under Answers reserves the right to assess a US$50 ticket re-issue for changes such as, but not limited to, name change, date or flight change and cancellation.

Final Payment: Final payment is due 45 days prior to departure, unless early booking discounts or advance purchase rules apply.

Changes: Once a deposit has been received, a US$50 per booking change fee will apply. This fee will be waived if the total value of the booking increases. Other fees are at the discretion of the hotels, tour operators, rental car agencies and other Service Providers.

Payment: Before final payment, you will receive a final invoice that has been updated to reflect any currency fluctuations. Prices are not guaranteed until full payment has been made.

Cancellations: Cancellation penalties may vary depending on the products booked (minimum per person US$500). Cancellation fees are based on the following:

  • 46 days or more prior to departure: loss of deposit*
  • 45-8 days prior to departure: 50% of total cost*
  • Within 7 days of departure: 100% of total cost*

Separate cancellation fees may apply for select services.

Air Cancellation/Change Penalties: Airline tickets are non-refundable once issued.  Changes may be made depending on the fare purchased and fees will apply. Any fees will be advised when the changes are requested and can vary by Airline. It is the passenger’s responsibility to provide Down Under Answers with the correct passport name for airline tickets. Should a ticket need to be re-issued due to incorrect information, a minimum of US$250 per ticket to reissue will be charged.

Travel Protection:

We recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. Travel Protection is available through Down Under Answers.

Travel insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company NAIC #22276. 3RF

Late Bookings: Any booking made (deposit paid) within 2 weeks of departure may incur a US$100 late booking fee.

Documents: Provided booking is paid in full 45 days prior to departure, documents will be sent electronically and expected to arrive within 3 weeks of departure. Paper documents are sent to clients with a booking value above US$7500/person. Should you prefer paper documents, and the value of travel in under this amount, a fee of US$75 is payable and will include a stylish document wallet with bonus tote. Regardless of travel value, a US$100 rush fee will be charged to expedite documents that require delivery earlier than 3 weeks prior to departure. Any bookings made within 21 days of departure will receive electronic documents.

Prices: Down Under Answers quotes prices in US currency based on the exchange rates for the respective foreign currency, usually Australian or New Zealand Dollars, as of the date of the quote. Exchange rates fluctuate. Customer’s exchange rate is only guaranteed when full payment is made, unless otherwise noted on Customer’s itinerary. Any price that Down Under Answers quotes is subject to change without notice until full payment is made. All prices are ‘from’ and seasonal surcharges and currency fluctuations apply. Refer to our pricing guide for hotels and tours.

Children: Please note that some travel products do not allow children below a certain age. If Customer plans to travel with children, Customer must notify Down Under Answers when booking and provide a clear copy of the passport page for each traveling child so Down Under Answers can verify ages.

Passports/Visas: A passport valid for six months beyond the date of return travel is required for entry into most South Pacific countries. US and Canadian citizens require an Electronic Travel Authority to enter Australia. Down Under Answers will process on request for a US$25/person fee. Customers/Travelers with a passport from a country other than the US or Canada should request information regarding any necessary documents from the destination countries’ consulates or their travel agents.

Limitation of Liability: Down Under Answers shall not be liable for any claims, losses, damages, costs, expenses, delays, sickness, injury, or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond Down Under Answers’ or a Service Provider’s reasonable control. In no event will Down Under Answers’ liability exceed the total amounts Customer paid Down Under Answers for Customer’s travel. Down Under Answers assumes no responsibility for lost tickets, documents, passes, or coupons.

Relationship of the Parties: Down Under Answers shall be deemed to be an independent contractor for all purposes under these Terms & Conditions. Down Under Answers is acting solely to facilitate the reservation and purchase of Travel Related Services and is not acting in any other capacity with either the Customers or the Service Providers, including, but not limited to, any partnership, joint venture, co-ownership, travel service provider or agency relationship of any kind with any Customer or Service Provider. Down Under Answers does not have any control over the quality, timing, safety or legality of any Travel Related Service actually reserved or purchased by or for a Customer. Down Under Answers does not and cannot control whether or not a Service Provider represents its products accurately or fulfills any agreement or obligation with any Customer.

Disputes and Indemnity: As Down Under Answers is not involved in providing the Travel Related Services for the Customer, any and all disputes between a Customer and Service Provider are solely between that Customer and that Service Provider, and the Customer and Service Provider should handle all such disputes directly with that Customer or Service Provider. If the Service Provider or Customer contacts Down Under Answers relating to any dispute between the Customer or Service Provider, Down Under Answers may, in its sole discretion, facilitate dispute resolution and reserves the right to take any action that Down Under Answers deems appropriate under the circumstances. Customer agrees to release Down Under Answers and its agents and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Furthermore, Customer agrees to indemnify, defend and hold harmless Down Under Answers from any liability, loss, claim and expense, including reasonable attorney’s fees, arising out of or in any way connected with such disputes including on any appeal. Any dispute or claim shall be resolved by binding arbitration before a single arbitrator using the rules of the Judicial Arbitration & Mediation Service (JAMS) sitting in King County, WA. The laws of Washington shall apply to these Terms and Conditions.

Validity: These Terms & Conditions are valid until further notice in writing from Down Under Answers.